CONDITIONS OF SALE OF THE COMPANY KARIM SAHARA
The Site karimsahara.com our purpose is to inform the client of the contents of our trips and stays, the payment terms, the cancellation and modification conditions of the contract. As far as possible, All information presented on the site is updated regularly. The conditions of sale apply to all the services offered by our consultants or on the electronic catalogue of karimsahara.com: stays, tours, excursions, rentals…
PROTECTION OF PERSONAL INFORMATION
The information you provide to us in connection with your order will not be passed on to any third party outside the suppliers of the services you have ordered. This information will be considered confidential. In accordance with the loi informatique et libertés du 6/01/1978, you have the right to access, rectify and oppose your personal data. All you need to do is ask us online or by post, giving us your full name and address.
Karim Sahara also reserves the right to modify the confirmed arrangements, with or without prior notice, if it is necessary to preserve the interest and security of the parties concerned.
RESERVATION AND PAYMENT :
The reservation will be considered firm only after receipt of a deposit. This is determined as follows :
- 150€ for stays of less than 600€
- 250€ for stays totalling between 800€ and 1500€
- 450€ for stays with a total of at least 1599€
Upon registration, the client must pay the deposit according to the total amount of his stay as indicated above and pay the remaining balance either :
- By credit card, PayPal, bank cheque, bank transfer, Western Union, Money Gram or money order
- On the spot (from the first day of arrival in Morocco). Only cash payment is accepted in this case.
They apply only if the entire stay takes place during the promotion period (departure and return dates included in this period) and are not retroactive.
Unless otherwise stated, the following discounts apply to products presented on our site according to the age of the child on the date of departure:
– For accommodation-
- Infants under 2 years not occupying an adult bed in hotels : 100% discount on the price per adult in double room according to hotel service, no extra charge.
- Children from 2 to 11 years old (inclusive): 25% discount on the price per adult in double room according to hotel benefit, without any supplement, for 1 or 2 children accommodated in extra bed in the room of 2 adults.
– For domestic transportation –
- Infants under 2 years not occupying a seat : 100% discount on the price per adult.
- Children from 2 to 11 years old occupying a seat benefit from a 20% discount on the price per adult.
DURATION OF TRAVEL
Are included in the duration of the trips, the day of departure from the time of arrival at a Moroccan airport. On the day of return until boarding time from a Moroccan airport. Prices are based on the number of nights spent, not on the number of full days. Overnight stays are defined as the period of availability of the room, i.e. between 14.00 and 12.00 the following day.
Please note that the certification and tourism classification of accommodation modes correspond to the regulations or practices of Morocco.
POSSESSION AND RELEASE OF THE HOUSE :
As far as international hotels are concerned, the applicable rules require guests to take possession of the rooms from 2 p.m. regardless of the time of arrival of their flight and to release them before 12 p.m. regardless of the time of their return flight. As a result, if you are in possession of your room for example at 10 am, the two hours (10 AM-12 PM) are considered as an overnight stay, without any refund being possible.
TYPES OF ROOMS:
Single rooms include a single bed. They are limited in number and are often supplemented. The double rooms are provided either with two beds or with a double bed. Triple and quadruple rooms are often double rooms with extra beds.
The number of meals depends on the number of nights spent in the hotel. The full board starts with the dinner of the first night and ends with the breakfast following the last night. Half board starts with the dinner of the first night and ends with the breakfast following the last night : it includes a breakfast and a meal per day. Drinks are not included in the full board or half board, unless otherwise stated in the description.
CANCELLATION AND MODIFICATIONS BY THE CUSTOMER
the cancellation: to be taken into account, any cancellation, partial or total, must reach Karim Sahara by e-mail, the date of receipt being authentic.
Cancellation fee schedule:
- 5 weeks or more before the beginning of the stay: refund of 100% of the deposit.
- 4 to 2 weeks before the beginning of the stay: refund of 50% of the deposit.
- 2 weeks before the beginning of the stay: no refund.
Change : If possible, we will try to accommodate requests for changes made no later than one month before the date of departure. If these change requests involve an extension of stay, an increase in the number of people or the purchase of an additional benefit, only the price of these changes will be charged as a supplement. In all other cases, no additional fees will be charged.
Claim : Any claim to be valid and studied must be made in writing and before departure from Morocco.
Our goal : to make our visitors discover and bring as much as possible closer to the purely traditional aspect of the Sahara, in a clear and fidèle.De plus, our programs can adapt to your different wishes.
The course is organized according to the number of days desired.
Contact us by email or phone to formulate your custom trip. Our agents and advisors are at your disposal from Monday to Saturday 8h00 to 20h (GMT).
We will respond within 24 business hours, Monday to Saturday.